PRIVACY NOTICE
This privacy notice discloses the privacy practices for www.ontariogrowerssupply.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. Financial information collected for order purposes will be deleted/destroyed after the order is processed. If you submit/sign up for newsletter you can unsubscribe at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Payment information is to be provided via telephone or via Paypal.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone 1-519-451-4769 or via email at: Ontario.growers@bellnet.ca
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for refund, exchange or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags, packaging and labels attached.
RETURN PROCESS
To return an item, please email your request to ontario.growers@bellnet.ca and obtain an RMA number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase , and mail your return to the following address:
Ontario Growers Supply
Attn: Returns
RMA #
1 Adelaide St. North, Unit #1
London, ON
N6B 3P8
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged.
Opened Nutrients
Used or opened lighting systems
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
519-451-4769
Email: ontario.growers@bellnet.ca
